The Pennsylvania Turnpike Commission (PA Turnpike) has launched a new text messaging service that the organization says underscores its commitment to providing a safe, reliable, customer valued toll road. 

The new text messaging service will offer customers real-time communication during unexpected traffic backlogs. 

The text messaging service is free and will be available 24/7. Currently, it is only designed for PA Turnpike customers experiencing backlog. 

By texting "info" to 47676, drivers will receive automated, location-specific information about the incident, anticipated clearance times and roadway updates. 

“We take immense pride in maintaining safe, clear roadways on the PA Turnpike,” said PA Turnpike COO Craig Shuey. “Yet, we know incidents happen. While 47676 can’t lift drivers out of a backlog, it provides them timely reassurance that incidents are being handled, and an estimate on when travel will resume.” 

How it works, according to the PA Turnpike: 

While at a complete stop in a location where it is safe to remain stationary, through hands-free devices and voice command or through a passenger in the car, text “info” to 47676. Users will be walked through prompts to verify their backlog location using GPS.? Once confirmed, the service provides automated updates every 15-20 minutes, including what happened, how long it will take to clear and other roadway updates.?Texts stop after an incident clears. To reactivate the service for a new incident, text 47676 again. This is not used for daily commuter traffic or constructed-related delays.  

 

The PA Turnpike is reminding residents that Paul Miller's Law goes into effect in June. The law prohibits the use of hand-held mobile devices while driving.